17 March 2020
We’d firstly like to reassure all of our customers that Y Pellets plan to continue delivering pellets throughout this Covid19 pandemic unless otherwise instructed by the Government. We have planned a number of contingencies to both allow us to continue to operate and both you and our own employees and we’d like your help:
During the whole of the Winter so far we have continued to ensure that our delivery times are within 5 business days of ordering and we aim to keep this as standard, but with potential restrictions to movement and particularly families being in homes longer we have already seen customers refilling in preparation. We’d advise you to consider this now so that you can plan for a delivery rather than run out while we still have Winter weather to contend with.
We’d like to thank you as always for being a customer of Y Pellets and therefore supporting local business, and hope that you understand the measures we are taking are for the good of us all.
Many thanks for your understanding,
To find out more contact our Customer Care team on 01405 840095