This Privacy Notice covers how we handle your data from this website and within our organisation. It does not include any website you have used to access this website or any website that you access from this website
Under GDPR, we act as a data controller (make decisions) for your personal data that we collect and a data processor (process your data) or data controller for any of your data shared with us by a third-party.
Data Controller Contact Details
If you have any questions about this Privacy Notice or any other data protection queries, our Data Controller can be contacted at firstname.lastname@example.org or in writing to:
Chris Wilson, Y Pellets, Suite 8 Brackenholme Business Park, Selby. YO8 6EL
We would always welcome the opportunity to rectify any complaints that you have about your data and privacy held with us and can be contacted as shown in the ‘Data Controller Contact Details’ section above. If you would like to make a complaint to the ICO, their contact details are:
By phone - 0303 123 1113 Online - https://ico.org.uk/concerns
This Privacy Notice applies to data that you have either supplied to us, we have collected or acquired from reputable and compliant sources.
Data that you supply to us
Data that we collect
Information we receive from third-parties
How we use your data
We collect data to help operate our business and deliver our products and services to you. Where you have completed a form with the appropriate consent or given us consent in another way, we will send you relevant information in line with the consent you gave us. This can include email, telephone and/or other communication methods. We may also contact you with survey completion requests, designed to improve our service levels to you. You do not have to respond to such surveys and we will always give you the option to opt out of unsubscribe from any of these communications.
Third-Parties Who Form Part of Our Contracted Delivery Process
We may engage a reputable third-party to help us deliver the product or service we have contracted with you. E.G. A third-party delivery company may be used. They will receive the minimal data about you to complete their part of the delivery process and we contract with them that your data should not be used for any other reason.
Third-Parties may also be contracted to:
We will share personal information with the relevant agencies and without notice, where we are requested to or suspect fraudulent activities, money laundering, terrorist related activities or where there is another legal requirement to do so.
We will keep and use your data in terms of any legal or regulatory requirements that we have and can use your data to protect our legal position, if legal action is required, including the recovery of any outstanding debts.
Our Standard Business Operations
We may make credit checks with reputable agencies for the following reasons:
Children Under Thirteen
Our products and services are not intended to be used by children under 13 years old. We will never knowingly collect data from or on children below 13 years old. If you become aware of such a child (or another person) supplying data on that child to us, please contact using the details shown in the ‘Contact us’ section at the end of this Privacy Notice
Your data will be used for any legal or general statistical analysis. This usually will not include your specific data, although it will include you in number form (E.G. 121 people gave positive feedback). The statistical data used within our business helps us to judge performance and to make improvements to how we operate.
Any data about you that can be considered as sensitive (E.G. your politics, beliefs. medical information etc) will not be processed by us without or consent or as a legal requirement.
Storage of Personal Data
The data you provide to us will be either securely stored and backed up within the EEA/EU or with a complaint Non-EEA/EU based supplier. Data may also be processed by employees who work for such suppliers.
We will take all reasonable actions to ensure any data processed outside of the EEA/EU protects your privacy rights and handles such data in a secure way. As part of you sharing your data with us, you are agreeing to such data being handled and cared for in this way.
Selling, Hiring or Transferring Your Data
We do not sell or hire your data or customer lists to any third-party. We may engage a reputable and trusted third-party to contact you on our behalf, with areas that you have given us consent, it is part of our contractual agreement, is a legal requirement or there is clear Legitimate Interest between us. These services may include sending you email, calling you by telephone, information through the post, customer service related communication, arranging deliveries etc.. These third-parties will only receive and be authorised to use the minimal data required and contracted to not use your data for any other reason than that contracted for.
We may share your or disclose your data in the following circumstances:
Once your data reaches us, we will use our strict data processes and security procedures to protect it. For any data transmitted to us and our website by you, before it reaches us, is at your own risk.
Timescales That We Keep Your Data For
The timescale for this will vary depending on the requirement. The criteria for this includes:
We will keep your data for the term you have consented to, the contracted term between us or where there is a legitimate interest for us to remain in contact with you plus 3 years in case of any queries that you may have (E.G. copy of the original agreement) or for legally required reasons (E.G. HMRC), whichever is the longest period.
Your Data Protection & Privacy Rights
There are various rights that you have as a UK natural living person (individual) under the GDPR. Below are the abbreviated ICO definitions and include:
The full ICO rights under GDPR can be seen at the Internet link below or calling them on 0303 123 1113: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights
You can exercise your rights by contacting us using the details set out in the “Contact us” section below.
A Cookie is a small text file that is added to your device’s hard drive by a web server within our domain. Cookies cannot used to run software programs or add a virus to your device. They are unique to you and avoid you having to input the same information and preferences each time you visit our web site(s).
We are registered in the UK, our company registration number is 10030155
Write to us at our address: Y Pellets, Suite 8 Brackenholme Business Park, Selby. YO8 6EL
By telephone: 01405 840095 By e-mail: email@example.com
To find out more contact our Customer Care team on 01405 840095